Technical Support

Visiopharm A/S offers technical support to registered users with a valid support contract.

Technical support is offered as telephone, email and/or remote control help. The telephone and remote control service are offered in standard office hours:

• Telephone Number (Denmark): +45 88 20 20 88, ext 2. (CET 9:00 AM - 4 PM/EST 3:00 AM - 10 AM)
• Telephone Number (US): +1 877 843 5268 (ext 712) (EST 9:00 - 4 PM)
• E-mail : support@visiopharm.com

Please provide license-number when contacting Visiopharm A/S with support questions.

A support contract (Software Maintenance Service) can be purchased by contacting Visiopharm Sales, or through your local dealer. You will need to present your License number to purchase support.

Visiopharm A/S technical support engineers will assist with installation, configuration and troubleshooting of software and hardware products sold by Visiopharm A/S or our international partners.

Visiopharm A/S technical support engineers will also assist with troubleshooting of third party software and hardware integration with Visiopharm A/S software products.

The technical support is offered to solve technical issue that may arise with the software or hardware purchased with Visiopharm. The technical support does not cover application related solutions, e.g., APP design or stereological study designs. For these services, contact our highly qualified applications scientists with extensive background in biological sciences and image analysis